1. Privacy Policy

Last Updated: March 20, 2026

At CoolForex BDC Limited, we respect your privacy as much as we value your business. This policy explains how we collect, use, and protect your personal data when you interact with our website or services.

Data We Collect

To comply with “Know Your Customer” (KYC) and Anti-Money Laundering (AML) regulations, we may collect:

• Identity Data: Full name, government-issued ID, and Bank Verification Number (BVN).

• Contact Data: Email address, phone number, and residential/business address.

• Transaction Data: Details about the foreign exchange services you’ve requested and the purpose of the transaction (e.g., PTA/BTA, school fees).

• Technical Data: Your IP address and browser type for security and site optimization.

Why We Use Your Data

• Service Delivery: To process your forex transactions efficiently.

• Regulatory Compliance: To meet the strict reporting requirements set by the Central Bank of Nigeria (CBN) and the EFCC.

• Communication: To send you transaction updates or respond to inquiries.

• Security: To prevent fraud and unauthorized access to your account.

How We Share Your Data

We do not sell your data. We only share it with:

1. Regulators: Such as the CBN, for legal compliance.

2. Financial Institutions: For processing transfers and settlements.

3. Service Providers: Secure third-party tools that help us run our website (e.g., hosting).

Your Rights

Under the NDPA, you have the right to access your data, request corrections, or object to certain processing activities. Please note that legal obligations (like AML laws) may require us to retain certain data even after a request for deletion.

2. Terms and Conditions

Last Updated: March 20, 2026

Welcome to CoolForex BDC Limited. By using our website or engaging our services, you agree to the following terms.

1. Eligibility & KYC

To use our services, you must be at least 18 years old. In line with CBN regulations, all users must provide valid identification and documentation. CoolForex BDC Limited reserves the right to refuse service if KYC requirements are not met to our satisfaction.

2. Exchange Rates & Transactions

• Fluctuations: Forex rates are volatile. Any rate quoted on our website is for informational purposes and is subject to change until the transaction is officially locked in and confirmed.

• Availability: All transactions are subject to the availability of the requested currency.

• Payment: Funds must be received from a verified source. We do not accept third-party payments that violate AML protocols.

3. Prohibited Activities

You agree not to use our services for:

• Money laundering or terrorism financing.

• Circumventing CBN limits on foreign exchange.

• Providing false or misleading information.

4. Limitation of Liability

CoolForex BDC Limited strives for perfection, but we are not liable for:

• Delays caused by third-party banking systems.

• Losses resulting from market fluctuations after a transaction is completed.

• Technical disruptions beyond our control.

5. Governing Law

These terms are governed by the laws of the Federal Republic of Nigeria. Any disputes shall be settled through the appropriate legal channels in Lagos, Nigeria.

6. Contact Us

If you have questions about these terms, visit our Lagos headquarters or email us at info@coolforexbdc.com.